DEFOREST | WINDSOR | SUN PRAIRIE | MADISON

This was our fourth home purchase, and Matt and Jenn are the first realtors we’ve worked with that we genuinely liked and connected with. We found Matt online. Honestly, one of the reasons we picked him was that he was wearing a T-shirt in his photo. We were tired of the overly polished/pretentious schtick. We had always gone with referrals in the past and never ended up with a particularly great experience. Matt and Jenn turned out to be exactly what we were hoping for. They don’t view their job as steering you. They listen, get to know you, give you advice when you ask for it, and then let you make your own decisions. It never seemed like they were trying to get us in and out of the process or get us to a closing as quickly as possible. They joined us for our house hunt on our terms. That mattered because we didn't have an exact specification for what we wanted. We were willing to compromise on almost any individual feature, but the house had to have something special about it—something that made us able to picture our family there. Jenn checked new listings and pre-listings every day and was incredibly patient with our reactions. Eventually, she found a house before it was listed, which meant we were ready to make an offer on day one. We ended up with a 1961 midcentury modern house that needs plenty of work and updating, but has exactly the bones and character that fit us. We had several offers rejected along the way, and Matt and Jenn never got discouraged or started pushing us to spend more than we thought a house was worth or more than we were comfortable spending just so we could finally win one. Matt was also particularly good at navigating negotiations. He could tell the difference between sellers who simply had a different perspective and situations where someone was being unreasonable or negotiating in bad faith. The question of when to compromise came up several times, and his advice wasn't always the same—which we appreciated. He looked at each situation for what it was and helped us decide when compromising made sense and when holding our ground made more sense. And when it came to the paperwork, they were completely on top of it. Matt and Jenn are friendly, responsive, even-keeled, normal people who happen to be very good at what they do. They have expertise without acting like their expertise is a gift to you. They genuinely seemed to care that we found the right house and at times were more patient than we were ourselves. They're the kind of realtors you finish buying a house with and hope you stay friends with afterward. We can't imagine using anyone else.